AI agent vs chatbot: what is the difference?
Both talk to your guests. Only one finishes the job. A plain side-by-side of keyword auto-replies, chatbot builders and an AI agent.
| Keyword auto-reply | Chatbot builder | AI agent | |
|---|---|---|---|
| How it understands | Matches the exact words you set | Follows the buttons and flows you draw | Reads the whole message, typos and mixed languages included |
| Languages | Only the replies you typed in | One flow to build per language | Replies in the guest's language: Thai, English, Chinese, Russian |
| Your menu and prices | Knows only the replies you wrote | Knows only what is in the flow | Answers from your full menu, hours, prices and rules |
| Orders and bookings | No | With a form you build yourself | Yes, in the chat: adds dishes to the basket or books the slot |
| When it does not know | No reply, or the wrong one | Sends the guest back to the menu | Says so and passes the chat to you |
| Set-up and upkeep | Quick to start; you write every reply | You build and maintain every flow | We set it up from your menu and keep it updated |
| Cost | Usually included with your LINE OA | Free and paid plans; your own time to build | From ฿2,490 a month after setup, done for you |
If guests only ask your opening hours, an auto-reply is enough. If you want the chat to end with an order or a booking, you need an agent.
Questions owners ask
Is an AI agent the same as a chatbot?
Not quite. A chatbot talks. An AI agent talks and acts: it can look up your menu, add to a basket, make a booking or hand the chat to a person.
Which one does a small restaurant need?
Start with what guests ask. Hours and location only: an auto-reply will do. Menu questions in several languages, orders or bookings: an AI agent.
Can an AI agent make mistakes?
Any system can. Ours answers from the information you approve, never invents prices, and passes the chat to you when it is not sure.
Do I have to build anything myself?
No. We build it from your menu, prices and hours, show you a working demo, and update it when things change.
See your own business running first.
We build a working demo with your menu, prices and photos. You only pay if you keep it.
We reply within a few hours, 9:00-20:00 Pattaya time.